navify Digital Pathology
navify Digital Pathology
Rescuing a critical healthcare platform through UX leadership and system recovery.
Rescuing a critical healthcare platform through UX leadership and system recovery.
View Case Study ➔
View Case Study ➔
View Case Study ➔
Project Summary
Project Summary
Timeline: Q4 2022–Present (Ongoing Project)
Timeline: Q4 2022–Present (Ongoing Project)
Overview:
Overview:
Project Type: B2B Healthcare Software
Project Type: B2B Healthcare Software
Platform: navify Digital Pathology
Platform: navify Digital Pathology
Role: UX Researcher and Designer
Role: UX Researcher and Designer
Focus Areas: Research, Workflow Rescue, Process Design
Focus Areas: Research, Workflow Rescue, Process Design
navify Digital Pathology (nDP) is a digital pathology platform developed by Roche to support pathologists and lab technicians in analyzing whole-slide images. It enables clinical teams to review, annotate, and manage tissue samples digitally, streamlining diagnostic workflows and fostering collaborative decision-making.
I contributed leadership across research, workflow design, and process development during a critical redesign phase. My work focused on embedding human-centered design practices into the team’s process, stabilizing key workflows, and strengthening alignment between UX, development, and clinical needs.
navify Digital Pathology (nDP) is a digital pathology platform developed by Roche to support pathologists and lab technicians in analyzing whole-slide images. It enables clinical teams to review, annotate, and manage tissue samples digitally, streamlining diagnostic workflows and fostering collaborative decision-making.
I contributed leadership across research, workflow design, and process development during a critical redesign phase. My work focused on embedding human-centered design practices into the team’s process, stabilizing key workflows, and strengthening alignment between UX, development, and clinical needs.
The Challenge
The Challenge
navify Digital Pathology (nDP) is a digital pathology platform developed by Roche to support pathologists and lab technicians in analyzing whole-slide images. It enables clinical teams to review, annotate, and manage tissue samples digitally, streamlining diagnostic workflows and fostering collaborative decision-making.
I contributed leadership across research, workflow design, and process development during a critical redesign phase. My work focused on embedding human-centered design practices into the team’s process, stabilizing key workflows, and strengthening alignment between UX, development, and clinical needs.
navify Digital Pathology (nDP) is a digital pathology platform developed by Roche to support pathologists and lab technicians in analyzing whole-slide images. It enables clinical teams to review, annotate, and manage tissue samples digitally, streamlining diagnostic workflows and fostering collaborative decision-making.
I contributed leadership across research, workflow design, and process development during a critical redesign phase. My work focused on embedding human-centered design practices into the team’s process, stabilizing key workflows, and strengthening alignment between UX, development, and clinical needs.
🔑 Key Problems:
🔑 Key Problems:
Bridging UX gaps left by a redesign started without research.
Redesigning critical workflows to meet clinical and regulatory needs.
Navigating mid-development design system transitions.
Restoring UX integration across product, development, and regulatory teams.
Bridging UX gaps left by a redesign started without research.
Redesigning critical workflows to meet clinical and regulatory needs.
Navigating mid-development design system transitions.
Restoring UX integration across product, development, and regulatory teams.
Research and Discovery
Research and Discovery
Phase 1: Assess and Stabilize
Phase 1: Assess and Stabilize
Audited workflows to identify critical usability risks.
Prioritized interventions based on safety and efficiency.
Embedded rapid UX reviews into development sprints.
Audited workflows to identify critical usability risks.
Prioritized interventions based on safety and efficiency.
Embedded rapid UX reviews into development sprints.
Phase 2: Introduce Research
Phase 2: Introduce Research
Conducted pathologist interviews and think-aloud sessions.
Ran heuristic evaluations for workflow bottlenecks.
Focused research on highest-risk diagnostic steps.
Conducted pathologist interviews and think-aloud sessions.
Ran heuristic evaluations for workflow bottlenecks.
Focused research on highest-risk diagnostic steps.
Phase 3: Institutionalize Continuous Feedback
Phase 3: Institutionalize Continuous Feedback
Established recurring research-review workshops.
Built a user research repository.
Embedded user insights directly into design planning.
Established recurring research-review workshops.
Built a user research repository.
Embedded user insights directly into design planning.
Design Process
Design Process
Step 1: Prioritize Workflow Stabilization
Step 1: Prioritize Workflow Stabilization
Conducted rapid UX reviews of high-risk workflows: slide review, region selection, AI validation, and manual scoring.
Worked closely with development and product teams to focus quick usability wins without destabilizing build cycles.
Example: Redesigned Quick ROI selection flow to cut task time and reduce user confusion.
Conducted rapid UX reviews of high-risk workflows: slide review, region selection, AI validation, and manual scoring.
Worked closely with development and product teams to focus quick usability wins without destabilizing build cycles.
Example: Redesigned Quick ROI selection flow to cut task time and reduce user confusion.
Step 2: Adapt the New Design System to Clinical Reality
Step 2: Adapt the New Design System to Clinical Reality
Worked within Roche’s evolving design system while advocating for context-sensitive usability adaptations.
Proposed changes to component usage, spacing, and affordances to better match diagnostic workflows.
Example: Adjusted table layouts and labeling to reduce accessibility friction in high-density clinical views.
Worked within Roche’s evolving design system while advocating for context-sensitive usability adaptations.
Proposed changes to component usage, spacing, and affordances to better match diagnostic workflows.
Example: Adjusted table layouts and labeling to reduce accessibility friction in high-density clinical views.
Step 3: Build Sustainable UX Collaboration
Step 3: Build Sustainable UX Collaboration
Established recurring UX reviews, embedded user research into sprint planning.
Created documentation patterns for UX decision traceability.
Strengthened cross-functional alignment between UX, product, development, and regulatory teams.
Established recurring UX reviews, embedded user research into sprint planning.
Created documentation patterns for UX decision traceability.
Strengthened cross-functional alignment between UX, product, development, and regulatory teams.
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Outcome and Impact
Outcome and Impact
📌 Product Impact
📌 Product Impact
Stabilized critical workflows without breaking dev momentum.
Improved workflow efficiency, reducing interaction friction.
Future-proofed platform scalability with modular UX frameworks.
Stabilized critical workflows without breaking dev momentum.
Improved workflow efficiency, reducing interaction friction.
Future-proofed platform scalability with modular UX frameworks.
📌 User Impact
📌 User Impact
Rebuilt user trust through explainability and flexible workflows.
Reduced diagnostic friction through clarified early workflow steps.
Rebuilt user trust through explainability and flexible workflows.
Reduced diagnostic friction through clarified early workflow steps.
📌 Team Impact
📌 Team Impact
Embedded sustainable UX rhythms across product development.
Strengthened collaboration between UX, dev, product, and regulatory teams.
Embedded sustainable UX rhythms across product development.
Strengthened collaboration between UX, dev, product, and regulatory teams.
Lessons Learned
Lessons Learned
Stabilization Before Innovation: Stabilizing trust and usability must come before scaling or innovation.
Process Leadership Without a Formal Title: UX leadership means bringing structure and evidence, not just holding a title.
Flexibility Over Textbook Processes: Real-world UX impact demands pragmatic adaptation, not rigid process steps.
Strategic UX Work Leaves Lasting Impact: Strong UX foundations continue benefiting products even after direct work ends.
Stabilization Before Innovation: Stabilizing trust and usability must come before scaling or innovation.
Process Leadership Without a Formal Title: UX leadership means bringing structure and evidence, not just holding a title.
Flexibility Over Textbook Processes: Real-world UX impact demands pragmatic adaptation, not rigid process steps.
Strategic UX Work Leaves Lasting Impact: Strong UX foundations continue benefiting products even after direct work ends.
