During a redesign of navify Digital Pathology, I was tasked with updating the platform’s keyboard shortcuts. Before beginning the work, I paused to consider the broader user experience. Shortcut design impacts not only speed and precision — it also builds trust through predictability and learnability. To ensure the immediate updates would fit into a scalable system, I proposed a structured framework that could grow with the platform over time. |
Although the initial ask focused on a small set of updates, two risks became clear:
Fragmentation Risk
Without a structured approach, shortcuts could become inconsistent and confusing, quietly eroding trust over time.
Scalability Risk
New features would create friction if shortcut patterns weren't planned now — forcing rework and user relearning later.
The Solution
Outcome and Reflection
